1. Detailed description of goods and/or services

SSRE is an e-commerce business that provides hygiene and health products such as hand sanitisers, masks and PPE to individuals and institutions; in order to help curb the transmission of COVID-19.

  1. Delivery policy

Subject to availability and receipt of payment, purchases will be delivered in 3-5 working days.

  1. Export restriction

The offering on this website is available to South African customers only.

  1. Return and refunds policy

The provision of goods and services by SSRE is subject to availability. In those instances where the products ordered are no longer available, SSRE will refund the customer in full within 30 days.

  1. Customer privacy policy

SSRE shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .

  1. Payment options accepted

Payment may be made via VisaCard, MasterCard, MasterPass or EFT.

  1. Card acquiring and security

Card transactions will be acquired for SSRE via PayGate (Pty) Ltd, who are the approved payment gateway for all South African acquiring banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by SSRE separately from card details, which are entered by the user on PayGate’s secure site. For more details on PayGate refer to www.paygate.co.za.

  1. Merchant outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  1. Responsibility

SSRE takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and SSRE chooses as its domicilium citandi et executandi for all purposes under this Agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

  1. Variation

SSRE may, in its sole discretion, change this Agreement or any part thereof at any time without notice.

  1. Company information

This website is run by SS Renewable Energy (Pty) Ltd based in South Africa trading as SSRE and with registration number 2014/ 049285/07.

Dhiren Soni (Director).

  1. Company contact details

Company Physical Address:

 11 Naivasha Road, Sunninghill, Johannesburg, South Africa, 2191

Email:

[email protected]

Telephone:

+27 (0) 10 006 0174